Trust

Ways to Lead

In: Collaboration, Leadership, Trust, Virtual Teams

Synopsis of an article from Forbes, by Benjamin Laker, Published 6th July 2020 In this article Benjamin looks at ‘Respect Trumps Harmony’ a new book from Rachel Robertson who also published ‘Leading on the Edge’ which is an account and the learnings from her expedition to Antartica. The key points that Rachel makes are that now is the perfect time for leaders to reset, redefine and to clarify. To re-set the cultural boundaries, to redefine the rituals and clarify team expectations. Establish what worked in our old rituals and behaviours and what should be ‘ditched’. Three tools that any leaders can use: No TrianglesPractice only having direct conversations to build respect and collaboration. ‘‘We had a simple rule that went ‘I don’t speak to you about him, or you don’t speak to me about her.’ No Triangles go direct to the source”, Rachael said. Manage Your Bacon WarsAs you returnContinue Reading

In: Collaboration, Crisis Management, Leadership, Trust

Synopsis of an article from Chief Executive by Dale Buss, Published 1st July 2020 This article interviews Stew Leonard, CEO of the Northeast Grocery Chain and learns from the practical changes he put in place for the US group as the pandemic has transformed how people work. “No one ever really gets tested until a crisis happens,” Leonard told Chief Executive. “Then some people rise to the occasion. It’s like when people are going through tough times in their life: Some friends avoid them, but others knock on their doors and say, ‘How can I help you?’” Leonard explained how his store managers and leaders worked to build trust with customers and with staff. They did this by continuing to trial ideas and communicate the best practices as they went. Leonard established a number of principles for his team and shared them across the leadership team with an ‘informal scorecard’ to trackContinue Reading

In: Crisis Management, Culture, Leadership, Resilience, Trust

Synopsis of an article from Kellogg Insight by Timothy Feddersen, published 2nd April 2020 The COVID19 pandemic is providing business leaders around the world with a crash course in crisis management. The immediate critical challenges of supporting customers, protecting employees and stabilising the companies revenue and security is a brand new experience for most leaders. An excellent example of a CEO demonstrating leadership right now is Arne Sorenson of Marriott. Timothy Feddersen (professor of managerial economics and decision sciences at Kellogg School) teaches a course on Crisis Management and he uses Sorenson as a model of excellence in leadership refering to the contents of a recent video message made for employees. “Sorenson starts by offering compassion for the employees who have COVID-19 or have family members who are sick and for those in quarantine. Then, Feddersen explains that Sorenson speaks “with an incredible level of transparency to explain to everybodyContinue Reading

In: Culture, Leadership, Resilience, Teams, Trust

Synopsis of an article published in Root by Jim Haudan on June 22, 2020 Global communications firm Edelman produce a regular report on Trust in Institutions, Edelman Trust Barometer. The Spring 2020 update, shared results of a survey taken by people in 11 countries from April 15‒23. What is interesting is that the survey was conducted during the peak of the COVID-19 pandemic, and government trust rose 11% to 65% (this is an all time high in the 20 years the study has been run). But only 38% of people believe business is doing well or very well at putting people before profits and only 39% believe that business is doing well or very well at protecting employees financial wellbeing. Only 29% believed that CEOs were doing an outstanding job dealing with the pandemic. So Jim Haudan asks how do you build that trust in a crisis? Re-prioritize and liveContinue Reading